Testimonials
Read what some of our clients had to say about us:
How does the team at Tri-Gen Tubes respond when you are in need of an order with a quick turn around?
Client #1: Always there. Day of week (Friday or Monday) makes no difference. Everyone tries to cover. Sales, manufacturing, shipping - whatever makes it happen.
Client #2: As a manufacturing company, we are responsible for appropriate planning. However, there are times when an "emergency" order needs to be placed. The dedicated people at Tri-Gen are just great, and they will do whatever is feasible to help us meet our deadline.
How does the team at Tri-Gen Tubes work with your delivery needs?
Client #1: Leadtimes in our business are critical. We don't always get the time we need. Tri-Gen insures us that this will not be an issue.
Client #2: We require 100% on-time delivery performance (per Unifrax's "definition") for our Key raw material or service suppliers. Since beginning our business relationship in 1996, Tri-Gen has always met this requirement, as well as being very accommodating towards any of our "special" delivery requests.
Explain how Tri-Gen Tubes' customer service or sales works with your team. Are they good listeners? Do they have solutions for you?
Client #1: CSR's are receptive. They know their business, relates to our business.
Client #2: Customer service is top rate at Tri-Gen. Any questions, concerns, or requests, are always responded to within a timely manner. When I call, I feel secure knowing that I am able to talk one-on-one with anyone within the company. Everyone is accessible, which is very welcoming in this day and age of electronic communication.
Describe Tri-Gen Tubes' product quality and how that makes a difference in your facility.
Client #1: If and when a problem occurs, everyone is involved to resolve.
Client #2: We are a TS 16949/ISO 9001:2000 certified automotive supplier, and Tri-Gen Tube's commitment to quality, service, and cost are the keys to the continuing success of our business.